TranslateBuff Terms and Conditions

1.1 These Terms and the TranslateBuff Privacy Policy set out the conditions for using the Service. The plan, benefits, price, allowance and limits shown when you purchase, and in your order, govern your subscription. If they conflict with these Terms, the express terms presented at purchase govern the corresponding paid benefit without limiting your statutory rights.

1.2 The extension offers full-page bilingual reading, selection and input-field translation, page-title translation, multiple translation engines and multi-model comparisons in the translation centre. YouTube video subtitle translation is a beta feature. The Windows client offers translation in gaming scenarios; its actual available functions are shown in the client. Technical, regional, provider and browser constraints may affect availability. Beta features may change or be withdrawn and are not guaranteed to remain available.

1.3 Some translations are provided by third-party machine translation engines or AI model providers. We may relay requests through our backend. Machine-generated translations can be inaccurate, incomplete or unsuitable for your purposes. Independently verify outputs for important medical, legal, financial or safety decisions; do not rely on them alone.

2.1 Account features, including purchase and subscription management, require a supported sign-in method; the current website supports Google sign-in. You must be authorised to use your account, safeguard it and not transfer, rent or share it. Notify us promptly of unauthorised use. Some basic features may be available without signing in as shown in the product.

2.2 One account is for one natural person. The extension and Windows client may share the same account and subscription; purchased benefits and allowances are governed by the published plan rules and do not multiply simply because you use both products.

2.3 The Service is primarily for adults. If you are under 18 or the age of majority where you live, you must have parental or guardian consent and guidance, and must not make purchases without that consent. Stricter local rules concerning children prevail.

3.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install, access and use the Service on devices you own or control for personal, non-commercial purposes. We and our licensors reserve all rights not expressly granted.

3.2 You may not reverse engineer or defeat technical, billing or usage controls; automate bulk access; resell or expose translation interfaces to others; share an account; distribute malware; or disrupt the Service. Nor may you use it to infringe intellectual property, privacy or other rights, commit fraud, send spam, or breach applicable laws, sanctions or export-control rules. This does not restrict conduct that applicable law expressly permits and does not allow us to prohibit by contract.

3.3 If you breach these Terms, we may restrict, suspend or terminate access according to the seriousness of the breach, giving notice when reasonably practicable unless immediate action is required by law. We will handle any paid benefits we can no longer deliver in accordance with applicable law.

4.1 Free and paid functions, billing periods, allowances, currency, taxes and total charges are displayed on the pricing and checkout pages. Third-party payment channels process checkout and their payment terms also apply. We do not store complete card numbers or security codes.

4.2 Paid plans are automatically renewing subscriptions. By confirming at checkout, you authorise the selected payment channel to charge on each renewal until you cancel. Unless you cancel before your current period ends, the next period is charged at the then-applicable price. The subscription conditions shown at checkout apply; we will provide separate consent or reminders where applicable law requires them.

4.3 You can cancel renewal through subscription management in your account centre. Cancellation stops future renewal charges. Paid access ordinarily continues through the current paid period, and cancellation alone does not automatically generate a refund for that period. If you reactivate before the period ends, the conditions shown in your account govern.

4.4 If a renewal payment fails, paid access can continue during the grace period shown in your account centre. A successful subsequent charge renews for one billing period; otherwise, the account moves to free benefits at the end of that grace period. Allowances reset under the published plan rules; unused allowance neither rolls over nor has cash value.

4.5 We will notify you appropriately through the website, product or account email before significant changes in prices or purchased benefits. Price changes apply only to billing periods starting after they take effect; you may cancel before the new price applies. Longer notice or additional remedies required by law prevail.

5.1 For your first purchase, you may request a refund within 24 hours for a monthly plan or within 72 hours for an annual plan. Email support@translatebuff.com within that period with your order information and reason. Requests made later, charges for automatic renewals rather than the first purchase, substantial prior use or accounts suspended for breach ordinarily do not qualify under this voluntary refund offer. Approved refunds return to the original payment method; the payment provider determines when funds arrive.

5.2 Mandatory rights to withdraw, cancel or obtain a refund under the consumer law applicable where you live override those conditions. Nothing here limits statutory remedies. If we permanently discontinue paid services before delivering prepaid benefits, we will refund the corresponding unused period, subject to any more favourable legal entitlement.

5.3 You may stop using and uninstall the software at any time, or request account closure through support@translatebuff.com. Uninstalling or closing an account does not itself cancel an active renewal authorisation with a payment channel; cancel under 4.3 first. We may verify your identity and outstanding orders before closure. Account-linked functions will then stop; we handle personal data under the Privacy Policy, except records retained as required by law.

6.1 You retain your lawful rights in text and other material submitted for translation. You must have the right to submit it, especially where it contains someone else’s personal information, confidential material or copyrighted content. You grant us a non-exclusive, royalty-free permission solely to process and transmit it to selected providers as necessary to deliver translation; ownership does not transfer.

6.2 Translations may be identical or similar to other results. We do not guarantee originality, ownership or copyright protection. You are responsible for checking their accuracy, suitability and legality before use or publication. Our processing of submissions and third-party model providers is further explained in the Privacy Policy.

6.3 The software, marks, interfaces and other materials forming the Service belong to us or their rightful owners. These Terms transfer no rights of ownership in them.

7.1 We process account, order, translation-request and log information under the TranslateBuff Privacy Policy. Text may be sent to the translation engine or model provider needed for your request. Providers’ practices differ and we cannot guarantee that every third party refrains from using input to train models. Consider redacting sensitive material before submission.

7.2 Payment channels, browser extension stores and external links may have their own terms and policies. We do not control services those parties independently offer; this does not remove liabilities that law places on us.

8.1 We may maintain, update, interrupt or modify the Service, and will make reasonable efforts to announce planned maintenance in advance. Browser, operating system, network and external-engine conditions can affect availability. We do not guarantee uninterrupted, error-free service or translation fit for every particular purpose.

8.2 To the fullest extent permitted by applicable law, we are not liable for indirect, special or consequential loss arising from the Service. Our aggregate liability for claims under these Terms will not exceed what you actually paid for the Service in the twelve months before the event giving rise to the claim. This does not exclude or limit liability for intentional wrongdoing, gross negligence, personal injury, or liability that applicable law prohibits us from excluding or limiting; your statutory consumer rights remain intact.

8.3 To the extent you are legally responsible, you will indemnify us for third-party claims and reasonable costs arising from your breach of these Terms, applicable law or another party’s rights.

9.1 We may revise these Terms and post an updated date on the website. We will give appropriate advance notice of material changes through the website, product or account email. Continued use after changes take effect signifies acceptance. If you do not agree, you may stop using the Service and deal with subscriptions and refunds under Sections 4–5, subject to applicable law.

9.2 For a dispute, contact the email below first to seek an informal resolution. If that fails, either party may seek a remedy before an institution with jurisdiction under applicable law. Nothing limits mandatory consumer rights or remedies under the law applicable to your place of residence.

9.3 If the Chinese and English versions conflict in interpretation, the English version prevails unless mandatory law requires otherwise for consumers. An invalid provision does not affect the rest of these Terms; delay in exercising a right is not a waiver.

Operator: Junyun Limited

Support, legal and privacy: support@translatebuff.com